After moving to the Twin Cities in 2000, I realized what a great retail experience we had here with the largest mall in the US - the Mall of America. Once you know where to look, there is no shopping experience quite like this. When we began looking at Pro Image in 2004, we soon realized that this group knew what they were doing and did everything possible to help us evaluate and make decisions. Once we committed, I had a steep learning curve, having come from 25 years in the corporate world. The Pro Image Franchise staff took us through everything from lease to build-out, inventory planning, hiring, sales training and retail management. After 4 years, we have had our successes and our mistakes. Throughout that time, the Pro Image franchise model has supported us every step of the way. Now that we have been open for a while, a hidden benefit of the Pro Image model, the store owner network, has become an invaluable resource of ideas. Hundreds of years of sports retail experience is at our disposal every day from owners in cities across the country. The owner network helps us reduce costly mistakes and find new opportunities that makes our store better and more profitable.